Using text messaging in the Tourism and Hospitality industry
Stand out from the crowd this summer and give your customers their best travel experience yet. Over 60 million holiday makers pack up their bags each year and now you can stay in touch with them via one of the fastest and most reliable forms of communication, SMS! People are now more likely than ever to act on a message they receive through their phone, making SMS a crucial form of communication for businesses around the world.
It’s time to take advantage of this and try out a few of these ideas to help you get started with Textburst.
Step ahead of your competitors by notifying your customers of your latest offers before others have chance to. 90% of text messages are read within 3 minutes of being received so make sure it’s your offer they’re getting clued up on.
Why not help take the stress out of traveling by sending your customers all the information they need via SMS? Boarding times, flight delays, car hire information and excursion details can be sent directly to a mobile phone. You could even use the scheduling feature on Textburst to schedule alerts in advance.
Communicating with your staff is crucial when it comes to delivering that all important customer service. 86% of people will pay more for a better customer experience, and 89% will go to a competitor after a bad one. Use SMS to notify your staff of VIP arrivals, specific customer requirements and even to arrange shifts at those particularly busy times. Textburst allows you to send to groups of contacts in one go, so you can get a message across to your employees within seconds!
Textburst allows you to shorten web links saving you SMS characters. Make the most of this and send direct links for new holiday brochures, dream locations and useful travel documents. This will engage your customers and ensure all documents are easily accessible whenever they’re needed, straight from the customers’ pocket.
Think this sounds like something your company could benefit from? Sign up for a free Textburst account and get started today.
Please do not hesitate to get in touch if you have any questions.